The Background Check Link States "You May Already Have This Open In Another Browser"

Having Trouble Accessing Your Background Check Authorization?

If you're seeing a message that says "You may already have this open in another browser" or you're being prompted to enter a username and password, don’t worry—this is a security feature of our system.

To resolve this:

1. Close all browser tabs.

2. Clear your browser’s cache and cookies.
   MAC instructions
   Windows Instructions
   iPhone Instructions 
   Other Device Instructions (You'll need to enter in your device followed by "how to clear cache and cookies" or this article will be very long)

3. Reopen the authorization link.

Using a mobile device without WiFi?
You may also encounter this issue when using cellular data. Switching to a WiFi connection can help.

Still stuck?
Give us a call at 888-350-7681 (option 1) and we’ll be happy to assist you!